Velobet Terms and Conditions
1. General Information and Legal Agreement
These terms form a binding agreement between you and Velobet. By registering an account, depositing funds, or using any of our services, you confirm that you have read, understood, and accepted these Terms and Conditions in full.
We operate under Curaçao licence 8048/JAZ, which governs our platform and the services we provide. These terms apply to all users accessing our casino from the United Kingdom. We may update these terms from time to time, and continued use of our platform after any changes constitutes your acceptance of the revised version. It is your responsibility to review these terms periodically.
If you do not agree with any part of these terms, you must stop using our services immediately and close your account.
2. Account Opening and Eligibility
You must be at least 18 years old to open an account with us. This is non-negotiable. We take age verification seriously, and we will request proof of age before allowing withdrawals or at any other time we deem necessary.
Each person may hold only one account. Multiple accounts registered by the same individual — whether using different email addresses, payment methods, or devices — are not permitted. We reserve the right to close duplicate accounts and void any associated winnings. When you register, you agree to provide accurate and truthful personal details. Supplying false information is a breach of these terms and may result in immediate account termination.
Residents of certain jurisdictions may be restricted from accessing our services. It is your responsibility to ensure that online gambling is legal in your location.
3. KYC and Identity Verification
Account verification exists to protect you and to satisfy our legal and regulatory obligations. We are required to verify the identity of all users in line with applicable anti-money laundering regulations.
You may be asked to submit a government-issued photo ID, proof of address dated within the last three months, and proof of payment method ownership. We may request these documents at any stage — during registration, before processing a withdrawal, or at any point during your use of our services. Failure to provide the requested documentation within a reasonable timeframe may result in account restrictions or closure.
We process verification requests as quickly as possible. Delays in submitting clear, legible documents will delay the verification process and any pending withdrawals.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. Choose a strong, unique password that you do not use elsewhere.
We will never ask you for your password via email, live chat, or any other channel. If you suspect that someone else has accessed your account, contact our support team immediately. You are liable for all activity that takes place under your account, whether or not it was authorised by you. That is why protecting your login details matters.
We employ industry-standard encryption and security protocols to safeguard your data. Still, no system is entirely immune to risk, and we cannot guarantee uninterrupted or error-free access at all times.
5. Deposits and Account Funding
All deposits must be made using a payment method registered in your own name. We do not accept third-party payments under any circumstances.
Available deposit methods, processing times, and any applicable limits are displayed in the cashier section of your account. Minimum and maximum deposit amounts vary depending on the payment method selected. We reserve the right to adjust deposit limits or restrict certain payment methods at our discretion. Deposits are typically processed instantly, though delays may occur depending on your payment provider.
All funds deposited must originate from legitimate sources. We reserve the right to investigate the origin of deposited funds as part of our compliance procedures.
6. Withdrawal Procedures and Verification
When you request a withdrawal, we aim to process it promptly. Withdrawals are subject to identity verification, and we may require completed KYC checks before releasing any funds.
Minimum and maximum withdrawal amounts apply and are outlined in our cashier section. We may process withdrawals using the same method used for your most recent deposit where possible. Processing times vary by payment method and can range from immediate to several business days. We reserve the right to carry out additional security checks on any withdrawal request, which may extend processing times.
If we detect irregularities — such as minimal gameplay relative to deposited amounts or patterns suggestive of abuse — we may delay or refuse a withdrawal pending investigation.
7. Bonus Rules and Wagering Requirements
Bonuses, free spins, and promotional offers are subject to specific terms that are outlined alongside each promotion. By claiming a bonus, you agree to those terms.
Wagering requirements must be met before any bonus-related winnings can be withdrawn. The contribution of different game types towards wagering requirements varies and is specified in the relevant promotional terms. Not all games contribute equally, and some may not contribute at all. Maximum bet limits typically apply while a bonus is active, and exceeding these limits may void the bonus and any associated winnings.
We take bonus abuse seriously. If we determine that a player or group of players has engaged in systematic exploitation of promotional offers — through coordinated play, multiple accounts, or any other method — we reserve the right to void bonuses, confiscate winnings, and restrict or close accounts. Bonuses are intended for recreational players engaging in genuine gameplay.
8. Inactive and Dormant Accounts
An account is considered inactive if no login, deposit, withdrawal, or gameplay activity has occurred for a continuous period of twelve months.
We will attempt to contact you before classifying your account as dormant. Once an account is deemed dormant, we reserve the right to apply a monthly administrative fee to the remaining balance. This fee will be clearly communicated to you in advance. If the account balance reaches zero, the account may be closed. You may reactivate a dormant account by contacting our support team, subject to successful identity verification.
9. Game Fairness and RNG Systems
Every game on our platform uses a certified Random Number Generator to ensure fair and unpredictable outcomes. RNG systems are tested and verified by independent third-party auditors.
We do not manipulate game results. Outcomes are determined entirely by chance, and past results have no bearing on future outcomes. Game return-to-player percentages are set by the game providers and cannot be altered by us. We display RTP information where available to help you make informed choices about your gameplay.
If you believe a game has malfunctioned, stop playing and contact our support team. In the event of a confirmed malfunction, all bets placed during the affected period may be voided.
10. Prohibited Conduct and Fraudulent Activity
Certain behaviours are strictly prohibited on our platform. Engaging in any of the following may lead to immediate account closure, forfeiture of balances, and potential legal action:
- Using automated software, bots, or scripts to interact with our platform
- Colluding with other players to gain an unfair advantage
- Exploiting technical errors or software bugs
- Opening multiple accounts
- Providing false or misleading information during registration or verification
- Using our platform for money laundering or any other illegal activity
- Engaging in chargeback fraud or disputing legitimate transactions
We employ sophisticated monitoring tools to detect suspicious activity. Where fraud is suspected, we reserve the right to freeze accounts, withhold funds, and report the matter to the relevant authorities.
11. Responsible Gambling and Self-Exclusion
Gambling should be enjoyable. It should never be seen as a way to make money or solve financial problems. We are committed to promoting responsible gambling and providing tools to help you stay in control.
Our platform offers deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. You can access these tools directly from your account settings at any time. Self-exclusion means your account will be closed for a defined period, during which you will not be able to log in, deposit, or play. We cannot reopen a self-excluded account before the exclusion period has ended.
If you feel that gambling is becoming a problem, please reach out to a support organisation. In the United Kingdom, you can contact GamCare on 0808 8020 133 or visit the National Gambling Helpline. BeGambleAware also provides free, confidential advice and support.
12. Complaints and Dispute Resolution
We want to resolve any issues quickly and fairly. If you have a complaint about our services, contact our support team with a clear description of the issue.
We aim to acknowledge complaints within 24 hours and provide a resolution within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter. We will provide details of any applicable alternative dispute resolution body upon request. All complaints are logged and reviewed as part of our commitment to continuous improvement.
Please note that complaints related to game outcomes determined by certified RNG systems cannot be upheld unless a verified malfunction is confirmed.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, text, software, and game interfaces — is protected by intellectual property law. You may not copy, reproduce, distribute, or create derivative works from any part of our platform without prior written consent.
The Velobet name, brand, and associated visual elements are our property or used under licence. Unauthorised use of any intellectual property belonging to us or our partners may result in legal action. Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access and use our services for personal, non-commercial purposes only.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering or terrorist financing. Our AML procedures are designed to comply with applicable regulations and international best practices.
As part of these procedures, we may request documentation to verify the source of your funds. Large or unusual transactions will be flagged for review. We reserve the right to report suspicious activity to the relevant financial intelligence unit or law enforcement authority without notifying you. Refusal to cooperate with our AML procedures will result in account restrictions and potential closure.
These measures exist to protect you and the integrity of our platform. Cooperation with verification and source-of-funds requests helps us process your transactions more efficiently.
15. Voluntary Account Closure
You can close your account at any time by contacting our support team. Before closure, you must withdraw any remaining balance, subject to standard verification and withdrawal procedures.
Account closure is permanent. Once confirmed, your account data will be retained only as required by law and regulatory obligations. Any pending bonuses or promotional credits will be forfeited upon closure. If you wish to close your account due to gambling-related concerns, please let us know so we can direct you to appropriate support resources and apply the relevant responsible gambling measures.
Reopening a voluntarily closed account is possible in some circumstances, subject to our discretion and renewed verification checks.
16. Governing Law and Jurisdiction
These terms are governed by the laws of Curaçao, where our operating licence is held. Any disputes arising from your use of our services that cannot be resolved through our internal complaints procedure may be referred to the competent courts of Curaçao.
We make every effort to comply with applicable local regulations in the jurisdictions where our services are accessible. This does not constitute legal advice regarding the legality of online gambling in your jurisdiction. You are solely responsible for ensuring that your use of our platform complies with all applicable laws in your country of residence.
If any provision of these terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Velobet is committed to safer gambling. You must be 18 or older to use our services. Gambling carries risk — only stake what you can afford to lose. If you or someone you know is affected by problem gambling, please contact GamCare on 0808 8020 133 or visit BeGambleAware for free advice, support, and information. Play responsibly. 18+.
