Velobet | £500 + 200 Free Spins

Privacy Policy

Your data belongs to you. We collect it because running an online casino requires certain information to operate legally and securely. What this means for you is simple: we handle your personal data with care, transparency, and respect for your rights under UK data protection law and GDPR.

This policy explains what we collect, why we need it, and how you stay in control. We want you to understand exactly how your information moves through our platform.

1. Nature and Scope of Personal Data Collected

We collect several types of information when you use our services. Some you give us directly. Other data we gather automatically when you interact with our platform.

Here is what we collect:

Identity information including your full name, date of birth, and nationality
Contact details such as your address, phone number, and email
Financial data covering bank account details, payment card information, and transaction history
Verification documents like passport copies, utility bills, and proof of funds
Technical data including IP address, device identifiers, browser type, and operating system
Gameplay records showing your betting history, game preferences, and session duration
Communication logs from live chat, support tickets, and any correspondence with our team
Responsible gambling data covering self-exclusion choices, deposit limits, and cooling-off requests

We only collect what we genuinely need. Every piece of data serves a specific purpose tied to running our casino safely and legally.

2. Purposes and Objectives of Data Processing

Every data point we collect has a reason behind it. We process your personal information for the following purposes:

Creating and managing your player account
Verifying your identity and age to meet UK Gambling Commission requirements
Processing deposits, withdrawals, and bonus transactions
Detecting and preventing fraud, money laundering, and suspicious activity
Providing customer support and resolving disputes
Personalising your gaming experience based on preferences
Sending promotional communications you have opted into
Meeting our legal obligations under gambling and financial regulations
Maintaining responsible gambling controls and player protection measures
Improving our platform through analytics and performance monitoring

We process data because of legal requirements, contractual necessity with you, or legitimate business interests. When we rely on legitimate interests, we always balance them against your rights.

3. Security Measures and Technical Integrity

Protecting your information is not optional for us. We use industry-standard security protocols to keep your data safe from unauthorised access.

Our platform employs SSL encryption for all data transfers between your device and our servers. We store sensitive information in encrypted databases with restricted access controls. Only authorised personnel can view personal data, and they access it solely when necessary for their role. Regular security audits identify vulnerabilities before they become problems. We maintain firewalls, intrusion detection systems, and real-time monitoring to catch suspicious activity.

No system is completely immune to risk. That said, we continuously update our security practices to address emerging threats and maintain the highest protection standards.

We share your data only when necessary and always with appropriate safeguards. Your information never gets sold to marketing companies or data brokers.

Third parties who may receive your data include:

Payment processors and banking partners who handle your transactions
Identity verification providers who confirm your age and identity
Anti-fraud and anti-money laundering services
Gaming software providers who deliver our casino games
Regulatory bodies including the UK Gambling Commission and our Curaçao licensing authority
Professional advisors such as lawyers and auditors when legally required
Law enforcement agencies responding to valid legal requests
Responsible gambling organisations when you request self-exclusion

Every third party we work with must meet strict data protection standards. Contracts require them to handle your information securely and use it only for specified purposes.

When you visit our platform, cookies help us recognise your device and remember your preferences. These small text files make your experience smoother and more personalised.

We use essential cookies that keep our platform functioning properly. These handle login sessions, security features, and basic navigation. You cannot disable these without breaking core functionality. Performance cookies help us understand how players use our site. They collect anonymous data about page visits, load times, and error messages. Functional cookies remember your choices like language settings and display preferences. Marketing cookies track your interactions to deliver relevant promotional content.

You control non-essential cookies through your browser settings or our cookie consent tool. Blocking certain cookies may limit some features on our platform.

6. Data Retention Period

We keep your data only as long as necessary. Different types of information have different retention periods based on legal requirements and business needs.

Account information stays on file while your account remains active and for a minimum of five years after closure. UK gambling regulations require us to retain certain records for this period. Transaction data and financial records must be kept for at least six years under anti-money laundering laws. Verification documents remain stored for the same duration. Communication records are typically retained for three years unless they relate to disputes or complaints. Technical logs and analytics data are usually deleted or anonymised within two years.

When retention periods expire, we securely delete or anonymise your information so it can no longer identify you.

7. User Rights Over Their Data

Under GDPR and UK data protection law, you have significant control over your personal information. These rights are not theoretical. We make them practical and accessible.

Your rights include:

Right of access to obtain a copy of all personal data we hold about you
Right to rectification so you can correct inaccurate or incomplete information
Right to erasure allowing you to request deletion of your data in certain circumstances
Right to restrict processing when you want us to limit how we use your information
Right to object to processing based on legitimate interests or direct marketing
Right to data portability to receive your data in a machine-readable format
Right to withdraw consent at any time when we process data based on your permission

Contact our data protection team to exercise any of these rights. We respond to valid requests within one month as required by law.

8. International Data Transfers

Our operations involve transferring data outside the UK. We take this seriously and ensure appropriate protections are in place.

Our company holds a licence under Curaçao jurisdiction with licence number 8048/JAZ. Some of our servers and service providers operate in countries that may not have data protection laws equivalent to UK standards. When transferring data internationally, we use Standard Contractual Clauses approved by the European Commission. These legal agreements bind recipients to handle your information according to GDPR standards regardless of local laws.

We assess every international transfer for risk. If adequate safeguards cannot be established, we do not proceed with that transfer.

9. Privacy Policy Updates

This policy may change as regulations evolve or our practices develop. We review it regularly to ensure accuracy and compliance.

Material changes affecting your rights will be communicated directly to your registered email address. Minor updates may simply appear on this page with a revised date. We encourage you to check this policy periodically. Continuing to use our platform after changes take effect indicates your acceptance of the updated terms.

10. Contact Information

Questions about your data deserve answers. Our data protection team handles all privacy enquiries and rights requests.

Reach out through our live chat feature or submit a request via our customer support portal. Specify that your query relates to data protection so it reaches the right team. We aim to acknowledge all privacy-related contacts within 48 hours and provide substantive responses within the legal timeframe. If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office in the UK.

Gambling should remain enjoyable entertainment. If you feel your gambling habits are becoming problematic, tools are available on our platform including deposit limits, session reminders, and self-exclusion options. Support is also available through GamCare by calling 0808 8020 133 or visiting their website for free advice and counselling. You must be 18 or older to use our services.